Support & assistance

Contact Glu-Scan

A question about the app, your subscription, your personal data or a technical issue? Our team is here to help.

Get in touch

Choose the easiest way to contact us. For faster processing, include your account email if you have one.

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Support email contact@gluscan.com
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Personal data For any request related to your personal data, your account or account deletion, write to us at contact@gluscan.com.
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Subscription & billing Add “Subscription” to your email subject line for faster processing.
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Average response time We usually do our best to reply within 24 to 72 business hours.
Helpful tip

For any technical request, include your phone model, your system (iPhone or Android) and, if possible, a screenshot of the issue.

Contact form

Describe your request clearly. The more precise it is, the faster we can reply.

By sending this form, you agree that we may use your information to process your request, in accordance with our privacy policy.

When should you contact the Glu-Scan team?

The Glu-Scan team is available to help with questions related to the use of the app. You can contact us if you are having trouble accessing your account, if you have a question about your subscription, or if you need clarification about one of the app's features. You can also reach out if you experience a technical issue while using Glu-Scan on an iPhone or Android device.

Account and subscription support

If you have a question about your Glu-Scan account, subscription status or access to features available in the app, describe your request in detail using the contact form. Whenever possible, use the email address linked to your account so we can understand your request and assist you more efficiently. For subscriptions purchased through the App Store or Google Play, some payment, renewal or cancellation actions may need to be managed directly through the relevant platform.

Technical support for the Glu-Scan app

When reporting a technical problem, please mention your phone model, operating system and the steps you followed before the issue appeared. If an error message is displayed, include it in your message or send a screenshot when contacting us by email. These details help us identify the problem and provide more accurate support.

Privacy and personal data

You can also contact us with questions about your personal data, privacy or account deletion. We handle these requests in accordance with the Glu-Scan privacy policy. To protect your account, please do not send passwords, payment card details or other sensitive information through the contact form.